Welcome to Power Tool Shop’s FAQ section. Here you’ll find answers to common questions about our professional-grade power tools, global shipping options, and customer service policies. If you don’t find what you need here, please contact our tool experts at [email protected].

Product Questions

What types of power tools do you specialize in?
We specialize in professional-grade power tools including corded and cordless power tools, drills, grinders, impact wrenches, masonry tools, multi-tools, nail guns, planers, routers, sanders, saws, and complete power tool kits. All our Hikoki tools are built for durability and performance.
Are your tools suitable for heavy-duty professional use?
Absolutely. Our tools are selected specifically for professionals who demand reliability on the jobsite. Many of our heavy-duty tools ship in protective cases to ensure they arrive ready to perform, even after international shipping.
Do you offer power tool kits?
Yes, we offer complete power tool kits that combine essential tools for specific applications. These kits are perfect for professionals who want coordinated tools with compatible batteries and accessories.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
Standard Express Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after processing)
Free Economy Shipping: Free on orders over $50 via EMS (15-25 business days after processing)
Note: Heavy items over 70lbs may require special freight arrangements.
How long does order processing take?
We typically process and ship orders within 1-2 business days from our Tucson warehouse. You’ll receive tracking information as soon as your order ships.
Do you ship internationally?
Yes, we offer global delivery to most regions (excluding some parts of Asia and remote areas). International customers should check our shipping policies for country-specific restrictions, as some heavy items like demolition hammers may have additional freight requirements.
Can I track my order?
Yes, we provide real-time tracking for all shipments. You’ll be able to monitor your tools from our Tucson warehouse right to your workshop.

Returns & Exchanges

What is your return policy?
We offer a no-nonsense 15-day return window from the date of delivery. Tools must be returned in their original protective cases and packaging. There’s a 10% restocking fee on opened items (because we understand professionals need to test their gear).
What if my tool arrives damaged?
We take great care in packaging our tools, especially heavy-duty items that ship in protective cases. If you receive a damaged item, please contact us immediately at [email protected] with photos of the damage, and we’ll make it right.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions to ensure your payment information remains secure.
Do you offer trade discounts?
We regularly offer promotions and lightning deals on our professional-grade tools. Check our “Promotions” section for current offers, or contact our sales team about volume discounts for large orders.

Customer Support

How can I contact customer service?
Our tool experts are available via email at [email protected]. For immediate assistance with urgent orders, please include “URGENT” in your subject line.
What are your business hours?
Our warehouse and customer service team operate Monday-Friday, 8:00 AM to 5:00 PM MST. We typically respond to emails within one business day.
Where are you located?
Our headquarters and warehouse are located at:
269 Elk Rd Little, Tucson, US 85724
All orders ship from this location.

Note: Delivery times may vary during peak seasons. For special requests or questions about heavy-duty tool shipments, please contact our tool experts for personalized assistance.