Privacy Policy

At Power Tool Shop (“we”, “us”, or “our”), we respect your privacy as much as we value the quality of our professional power tools. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website toolmastersusa.com.

1. Information We Collect

To provide our professional customers with efficient service and secure transactions, we collect:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment details (processed securely through our payment gateways)
• Professional Details: Company name, tax identification numbers (for business customers), trade preferences
• Transaction Information: Purchase history, order details, payment method (without storing full payment details)
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns, referring website

2. How We Use Your Information

We use your data with the same precision as our professional-grade tools:

• Process and fulfill your orders for power tools and accessories
• Provide secure payment processing with 256-bit SSL encryption
• Offer customer support for professional users
• Improve our website functionality and product offerings
• Send order confirmations, shipping notifications, and invoices
• Communicate about promotions, new products, or trade discounts (with your consent)
• Prevent fraud and enhance security for high-value transactions
• Comply with legal obligations relevant to international tool sales

3. Data Sharing and Disclosure

We handle your information with the same discretion professionals expect:

• Service Providers: Trusted partners for payment processing (Visa, MasterCard, PayPal, JCB), shipping, IT services, and marketing – all bound by confidentiality agreements
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger or sale of company assets
• International Transfers: For global shipments (excluding some Asian regions and remote areas), data may be transferred to relevant logistics providers

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your data with industrial-strength security measures:

• 256-bit SSL encryption for all transactions
• Secure servers with restricted access
• Regular security audits and vulnerability testing
• PCI-DSS compliant payment processing
• Data retention only as long as necessary for business or legal purposes

Note: We do not store full payment card details on our servers. All payment information is processed directly by our secure payment gateways.

5. Your Rights

As a valued professional customer, you have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Lodge a complaint with relevant data protection authorities

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use these technologies with the precision of a professional-grade tool:

• Essential Cookies: For site functionality and secure checkout
• Performance Cookies: To analyze site usage and improve performance
• Marketing Cookies: To show relevant product recommendations (with consent)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this policy as our business evolves. Significant changes will be communicated to professional customers through email or site notifications.

8. Contact Us

For privacy-related inquiries:

Power Tool Shop
269 Elk Rd Little
Tucson, US 85724
Email: [email protected]