At Power Tool Shop, we stand behind our professional power tools with the same commitment to quality that you expect in your trade. If for any reason you’re not completely satisfied with your purchase, our straightforward returns process ensures quick resolution.

Returns & Exchanges Eligibility

We accept returns and exchanges within 15 days of delivery for most products, provided they meet these conditions:

  • Items must be unused, in original packaging, and in resalable condition
  • All original accessories and documentation must be included
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

Due to safety and hygiene considerations, the following professional tools cannot be returned or exchanged unless defective:

  • Power Tool Accessories (used consumables like blades, bits, or sanding pads)
  • Nail Guns & Staplers (for hygiene reasons)
  • Custom or special-order power tools
  • Software or digital products

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Whether you prefer exchange or refund

2. Receive Return Authorization

Within 1 business day, we’ll email you:

  • Return Authorization Number (RMA)
  • Detailed return instructions
  • Prepaid return label (for defective items)

3. Package and Ship

Securely package the item(s) with all original materials and include the RMA number visible on the outside of the package. Ship to:

Power Tool Shop Returns
269 Elk Rd
Little Tucson, US 85724

4. Processing Your Return

Once received, we’ll inspect your return within 3 business days and notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable except for defective items.

Exchange Process

For exchanges of the same value:

  1. Follow the standard return process
  2. Specify the replacement item in your request
  3. We’ll ship your replacement once the return is received

For higher-value exchanges, you’ll be charged the difference after return processing.

Return Request Template

Use this template to expedite your return request:

Subject: Return Request – Order #[Your Order Number] Dear Power Tool Shop Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Insert] Product Name: [Insert] Reason for Return: [Insert] [For exchanges, please specify the replacement product] Please advise on next steps. I understand the return must be initiated within 15 days of delivery. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective professional tool:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange free return shipping and expedite your replacement

International Returns

For returns outside the U.S.:

  • Customer is responsible for return shipping costs
  • Customs documentation must be marked “RETURNED GOODS”
  • Allow 3-5 weeks for international return processing

For any questions about our returns policy, contact our professional support team at [email protected] 

Power Tool Shop – Professional Tools for Professional Results