At Power Tool Shop, we’re committed to delivering professional-grade power tools to tradespeople worldwide with efficient shipping and hassle-free returns. Our policies are designed with the working professional in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes full tracking
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship globally except to certain Asian countries and remote regions. Delivery times may vary based on customs processing in your country.

Returns & Exchanges Policy

We stand behind our professional power tools with a straightforward 15-day return policy for your peace of mind.

Eligibility

Returns and exchanges are accepted within 15 days of delivery when items meet these conditions:

  • Items must be unused and in original packaging
  • All original accessories and documentation included
  • Proof of purchase (order number or receipt) provided
  • Item must be in resalable condition

Non-Returnable Items

For safety and hygiene reasons, these professional tools cannot be returned unless defective:

  • Power Tool Accessories (used consumables like blades, bits, or sanding pads)
  • Nail Guns & Staplers
  • Custom or special-order power tools
  • Software or digital products

Return Process

Follow these simple steps for a smooth return or exchange:

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Whether you prefer exchange or refund

2. Receive Return Authorization

Within 1 business day, we’ll email you:

  • Return Authorization Number (RMA)
  • Detailed return instructions
  • Prepaid return label (for defective items only)

3. Package and Ship

Securely package the item(s) with all original materials and include the RMA number visible on the outside. Ship to:

Power Tool Shop Returns
269 Elk Rd Little
Tucson, US 85724

4. Processing Your Return

Once received, we’ll inspect your return within 3 business days and notify you via email about your refund or exchange status.

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days

Important: Original shipping fees are non-refundable except for defective items. For exchanges of higher value, you’ll be charged the difference after return processing.

Damaged or Defective Items

If you receive a damaged or defective professional tool:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange free return shipping and expedite your replacement

International Returns

For returns outside the U.S.:

  • Customer is responsible for return shipping costs
  • Customs documentation must be marked “RETURNED GOODS”
  • Allow 3-5 weeks for international return processing

Need Help?

Our professional support team is ready to assist with any shipping or returns questions:

Power Tool Shop – Professional Tools for Professional Results