Welcome to Power Tool Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website toolmastersusa.com and all purchases made through it. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and professional power tools are intended for:

  • Tradespeople and professionals in construction, woodworking, and related fields
  • Business purchasers requiring reliable, industrial-grade tools
  • DIY enthusiasts seeking professional-quality equipment

You must be at least 18 years old to make purchases. We reserve the right to refuse service to anyone.

1.2 Intellectual Property

All content on our website, including:

  • Product images and descriptions
  • Technical specifications
  • Brand logos and trademarks
  • Website design and layout

are the exclusive property of Power Tool Shop and protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

2. Products and Services

2.1 Product Descriptions

We specialize in professional-grade power tools including:

  • Corded and cordless power tools
  • Drills, grinders, and impact wrenches
  • Masonry/concrete tools and multi-tools
  • Nail guns, planers, routers, and sanders
  • Power cutting tools and saws
  • Power tool accessories and kits

We make every effort to accurately display product features and specifications, but minor variations may occur.

2.2 Product Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products without notice
  • Correct pricing errors that may occur

3. Orders and Payments

3.1 Order Process

When you place an order:

  • You’ll receive an order confirmation email
  • Orders are processed within 1-2 business days (excluding weekends/holidays)
  • We’ll notify you when your order ships with tracking information

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You authorize us to charge the total amount to your selected payment method.

3.3 Pricing and Taxes

All prices are in USD. Customers are responsible for:

  • Any applicable customs duties or import taxes
  • Local sales taxes where required by law

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

Note: We ship globally except to certain Asian countries and remote regions.

4.2 Delivery Responsibilities

Once shipped:

  • You are responsible for providing accurate shipping information
  • Delivery times are estimates and may vary due to customs processing
  • Risk of loss passes to you upon delivery

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from delivery date for:

  • Unused items in original packaging
  • Items with all accessories and documentation
  • Items in resalable condition with proof of purchase

Non-returnable items:

  • Used power tool accessories (blades, bits, sanding pads)
  • Nail guns and staplers (unless defective)
  • Custom/special-order tools
  • Software/digital products

5.2 Return Process

  1. Email [email protected] with order number, product details, and reason for return
  2. We’ll provide a Return Authorization Number and instructions within 1 business day
  3. Package items securely with RMA visible and ship to:
    Power Tool Shop Returns
    269 Elk Rd Little
    Tucson, US 85724

5.3 Refunds

Approved refunds will be processed to original payment method:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable except for defective items.

6. Warranties and Liability

6.1 Product Warranties

All products come with manufacturer warranties. Please refer to:

  • Product documentation for specific warranty terms
  • Manufacturer websites for warranty claims

6.2 Limitation of Liability

Power Tool Shop shall not be liable for:

  • Consequential or incidental damages from product use
  • Misuse or improper maintenance of tools
  • Delays beyond our reasonable control (customs, weather, etc.)

Our maximum liability is limited to the purchase price of the product.

7. General Provisions

7.1 Safety Notice

Professional power tools can be dangerous if misused. You agree to:

  • Read all instructions and safety warnings before use
  • Use proper safety equipment
  • Ensure proper training before operating tools

7.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.3 Governing Law

These terms are governed by Arizona law. Any disputes shall be resolved in Tucson, AZ courts.

8. Contact Information

For questions about these Terms and Conditions:

Power Tool Shop
269 Elk Rd Little
Tucson, US 85724
Email: [email protected]